Last updated 12 October 2026

Refund policy

14-day money-back guarantee. If Hairline Pro isn't right for you, ask for a refund within 14 days of purchase and you'll get your money back in full. No questions asked. The same policy applies to all our products.

How to ask for a refund

1. Email support@bencounsell.com from the address you bought with, or reply to your Creem receipt.
2. Include your order number (it's on the receipt) so we can find your purchase quickly.

We reply to every refund request within 3 business days.

How refunds are paid

Payments are processed by Creem, our merchant of record, so refunds are issued by Creem to your original payment method. Depending on your bank, it can take 5 to 10 business days to appear.

After a refund

Your licence key is deactivated and Pro tools lock again. The free tools keep working.

After 14 days

Purchases older than 14 days aren't normally refundable, but get in touch if something has gone wrong, for example if the product stopped working, and we'll help. This doesn't affect any rights you have under consumer law where you live.